Return and Cancellation Policy

1. Eligibility Criteria for Cancellation

Cancellation is allowed only before the order is confirmed by the seller. You can raise a cancellation request by calling on the customer care no of Aadi.

2. Eligibility Criteria for Return

Products are eligible for return/replacement if the items are:

• Damaged
• Defective
• Wrong item/Polish/size
• Missing item/parts/accessories
• Not as described in product details

The buyer can raise a return request within 4 working days after the order has been delivered

3. Return Process and Required Proofs

• Buyer can raise a return request by sending an email to info@aadistein.com
• While raising a return request, buyers will have to upload images/videos of products delivered, showcasing the issue with the product, along with the shipping label

4. Guidelines for Images to be Provided while Raising a Return request

Images of the product(s) indicating the issue in the delivered order has to be provided by the buyer. The images need to capture the following: ​

For Images:

1. Shipping label with Order ID
2. Issue observed in the product
3. Damages to the product

5. Return Logistics and Shipping Cost

• The buyer/seller can self-ship and needs to send the tracking details. The Customer Care team will take the issue up with the seller if the reason for return is due to the seller’s fault or reject the return request if it is the buyer’s fault
• Forward and reverse shipping costs will be covered by either the buyer or seller after identifying which party is at fault. If it is any of the above-mentioned reasons (mentioned in point 2) related to product quality, then the seller is responsible, otherwise, the buyer may be considered at fault. The decision by Aadi in this case will be final and binding on both the parties
• Once the return request is approved, products should be shipped back to the seller within 2 working days of approval

6. Packing Instructions for Returns

• Items must be in their original purchase condition.

7. Return Tracking and Refunds

• To check the status of return/refund, the buyer can connect with Customer Care teams via the Customer Care email/phone call on info@aadistein.com
• After the returned items are delivered to sellers, Aadi will process the refund that will be adjusted in the next order, or depending on the situation.